Jobs – US Mortgage Tax Services Outsourcing

Head of  Operations : ( US Mortgage Tax Services)

This role is responsible for US Mortgage Tax Outsourcing Service Operations in meeting Client expectations and internal operational and financial goals. They also are responsible to identify & proposing new business opportunities, identify the scope of improvement & execute process efficiency.

  • Engage with Client/customer to anticipate issues and needs of the customer related to the account(s)
  • Implements measures to optimize seat utilization
  • Participate in People & revenue forecasting
  • Drive continuous improvements through Six Sigma, Automation and other enhancement systems
  • Acts as L4 point of contact for escalation
  • Ensure attrition is managed within Organizational targets
  • Responsibility and accountability for oversight and management of all deployed activities the team
  • Assist in identifying and resolving data inconsistencies
  • Ensuring policies and procedures documentations and controls are up-to-date and are being applied correctly
  • Efficiently manage ramp-up & ramp-downs of the project
  • Work with Business Enabling teams appropriately to ensure Business needs are addressed
  • Responsible to handle escalations in case of any miss in deliverable(s) and ensure CAPA is in place
  • Drive the process improvement projects and be responsible for effective implementation of changes

Minimum Requirements:

  • Master’s Degree in Business, Finance or related discipline
  • 10 years client engagement experience in mortgage vertical / outsourcing industry
  • Flexibility in adapting to a new environment & learning things fast

Tags: #mortgage #outsourcing #jobs #usa #tax #mortgagetax

How to Apply?

Please apply with your latest cv to joinus {at}

Published by

Accounting | Mortgage | Bookkeeping

Certified Management Accountant (CMA) with expertise in Mortgage Title, Tax , Finance, IRS and CPA Support Services